Past Incidents

Wednesday 26th March 2025

PostgreSQL shared cluster End of Life MTL Posgtresl 11 DEV Cluster

[15h26] (CET) After migrating all remaining addon on PostgreSQL 11 MTL DEV cluster, we will shutdown it

Tuesday 25th March 2025

Metrics Issues on Grafana Alerting

[13:30 CET] - Grafana instances failed after a maintenance restart

[14:50 CET] - Grafana is accessible, but alerting is deactivated: grafana alerting system failed restarting. We are currently investigating

[18:22 CET] - Grafana is accessible and alerting is reactivated: our proxy cause our database connection to failed during migration causing connection latency and multiple errors that prevent the Grafana to start.

[20:15 CET] - Grafana is accessible now in 9.5.13 - End of incident

Pulsar Slower pulsar ingestion and read

09:47 UTC: After a routine upgrade of some components in a specific AZ, we've seen some disruptions in message ingestion 10

09:15 UTC: One of the component of broker was updated & rebooted

10:28 UTC: Message ingestion starts to recover and back to normal levels, incident solved

Monday 24th March 2025

No incidents reported

Sunday 23rd March 2025

No incidents reported

Saturday 22nd March 2025

No incidents reported

Friday 21st March 2025

No incidents reported

Thursday 20th March 2025

No incidents reported

Wednesday 19th March 2025

Infrastructure [PAR] Network connectivity issue

Network Incident: Disrupted link with network provider

We would like to inform our users that a network incident was reported on one of our provider's links, which occurred last night. This incident has led to disruptions in access to some of our services.

Incident Details:

Type of Incident: Network connectivity issue=
Start Time: 01h30 UTC
Estimated End Time: 02h00 UTC

Impact:

Users may have experience increased response times or interruptions in access to certain services.