Past Incidents

Wednesday 19th March 2025

Infrastructure [PAR] Network connectivity issue

Network Incident: Disrupted link with network provider

We would like to inform our users that a network incident was reported on one of our provider's links, which occurred last night. This incident has led to disruptions in access to some of our services.

Incident Details:

Type of Incident: Network connectivity issue=
Start Time: 01h30 UTC
Estimated End Time: 02h00 UTC

Impact:

Users may have experience increased response times or interruptions in access to certain services.

Tuesday 18th March 2025

[MySQL] a maintenance is currently occuring

We are currently updating our controle plane and our images to support new MySQL versions 8.4.3-3 and 8.0.41-32

No impact expected

[16:20 CET] Those new version have correctly been released

[PostgreSQL] a maintenance is currently occuring

We are currently updating our controle plane and our images to support new PostgreSQL image versions 16 and 17

No impact expected

[11:30 CET] This release has been correctly done

Monday 17th March 2025

No incidents reported

Sunday 16th March 2025

No incidents reported

Saturday 15th March 2025

No incidents reported

Friday 14th March 2025

Infrastructure [PAR] Hypervisor unreachable

An hypervisor is unreachable on the Paris region, we are investigating the issue

EDIT 21:15 UTC : A failed nvme is preventing the hypervisor to boot, but no customer services has been impacted. The hypervisor is only for testing purposes and distributed systems.

Infrastructure [MTL] hypervisor overloaded

An hypervisor is temporary overloaded on the MTL, we are investigating.

EDIT 12:00 UTC : the overload is caused by an hardware failure, we are draining the hypervisor. Databases on this hypervisor will migrate to another healthy hypervisor.

EDIT 12:45 UTC : we have migrated a few databases on the hypervisor, during the operation we had to reboot the hypervisor which resolved the issue, we are still investigating the root cause. Services on the hypervisor should be up.

Thursday 13th March 2025

No incidents reported