Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

Console

Operational

FS Buckets

Performance Issues

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Partial Outage

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Performance Issues
Mails
Operational

Scheduled Maintenance

[PAR] Network maintenance

A network maintenance on the Paris region is planned on January 23th, 2025 between 21:30 UTC and 23:30 UTC. No service interruption or degradation is expected during this maintenance. We will update this incident throughout the operations. This maintenance is the second out of three maintenances to improve our transit peering.

Past Incidents

Tuesday 26th November 2024

No incidents reported

Monday 25th November 2024

No incidents reported

Sunday 24th November 2024

No incidents reported

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

Infrastructure [RETROACTIVE][PAR] Fiber cut between two AZ

We experienced a small fiber cut between two AZ of the Paris region between 10:06 and 10:07 UTC. While the impact should have been minimal, it seems to have not been the case. Some services might have encountered timeouts or errors when reaching them up until a few minutes after the cut happened.

We are investigating the issue.

EDIT 11:50 UTC: We believe to have found the underlying issue. Some network routes were still stale and tried to use the dead links for multiple seconds. This lead to the timeouts or various services degradation. We will update our configurations to avoid this issue in the future.

Thursday 21st November 2024

No incidents reported

Wednesday 20th November 2024

No incidents reported