Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 12th October 2024

No incidents reported

Friday 11th October 2024

No incidents reported

Thursday 10th October 2024

Infrastructure [PAR] Hypervisor down

An hypervisor located in the PAR zone seems unreachable, we are investigating.

EDIT Thu Oct 10 18:33:25 2024 UTC: HV is back online, and all related services.

Wednesday 9th October 2024

No incidents reported

Tuesday 8th October 2024

No incidents reported

Monday 7th October 2024

Infrastructure [Paris] Network instabilities to access services

We are investigating network instabilities that happened between 15:21 UTC+2 and 15:23 UTC+2 on the Paris region. During that time, you may have encountered timeouts to join services hosted on the region. Service is currently operational.

EDIT 20:00 UTC+2: The instabilities were due to a sudden increase of traffic towards the region.

Sunday 6th October 2024

No incidents reported