Past Incidents

On September 18, 2024, our network provider will carry operations to improve network resiliency on the Paris region. No service interruption is to be expected during that upgrade. This is a follow up of https://www.clevercloudstatus.com/incident/893.

Start date: 2024-09-18 19:00 UTC

End date: 2024-09-18 23:00 UTC

EDIT 2024-09-18 19:18 UTC: The maintenance is starting.

EDIT 2024-09-18 20:53 UTC: The maintenance is now over. No service interruptions noted.

At 06:41 UTC, we got an alert that all the WSW region stopped responding. At 06:44 UTC, we got hold on the hypervisors. The first check showed they had been rebooted. At 06:50 UTC, all customers services were up and running. At 07:15 UTC, we finished all the checks that the region is fine.

Here’s the matching OVHCloud status: https://bare-metal-servers.status-ovhcloud.com/incidents/hw285l60sq7h It looks like an electrical incident happened on the racks that hold our servers.

Our monitoring system has report us high latencies to interact with SYD and SGP region. We are investigating the issue.

EDIT 08:50 UTC : The latencies goes back to normal, we are still watching the issue.

We are experiencing network issues on the Paris region and are working to identify them.

EDIT 18:21 UTC: the situation seems back to normal. We are still working to identify the reasons;

EDIT 18:23 UTC: we are working to restore impacted components.

EDIT 18:28 UTC: while preparing an intervention in one of our data centers in Paris, we encountered an unfortunate network rerouting. Services are now fully operational again.

EDIT 20:40 UTC: Updated wording to include "Paris region" for impacted location.

The build cache upload of deployments has an elevated error rate since 19:05 UTC. The root cause has been identified. This may prevent your deployments to finish correctly.

EDIT 22:25 UTC: The service is now fully operational again. Builds that failed because of this issue should be restarted. Please contact our support team if you need any assistance.