Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 11th September 2024

Infrastructure [Paris] Network Issues

We are experiencing network issues on the Paris region and are working to identify them.

EDIT 18:21 UTC: the situation seems back to normal. We are still working to identify the reasons;

EDIT 18:23 UTC: we are working to restore impacted components.

EDIT 18:28 UTC: while preparing an intervention in one of our data centers in Paris, we encountered an unfortunate network rerouting. Services are now fully operational again.

EDIT 20:40 UTC: Updated wording to include "Paris region" for impacted location.

[Paris] Network upgrade, scheduled 1 month ago

On September 11, 2024, our network provider will carry operations to improve network resiliency on the Paris region. No service interruption is to be expected during that upgrade.

Start date: 2024-09-11 19:00 UTC

End date: 2024-09-11 23:00 UTC

EDIT 2024-09-11 19:36 UTC: The maintenance is starting.

EDIT 2024-09-11 23:00 UTC: The maintenance is now over. No additional impact besides the ones described in the following incident: https://www.clevercloudstatus.com/incident/895

Tuesday 10th September 2024

Deployments Deployments: build cache upload failures

The build cache upload of deployments has an elevated error rate since 19:05 UTC. The root cause has been identified. This may prevent your deployments to finish correctly.

EDIT 22:25 UTC: The service is now fully operational again. Builds that failed because of this issue should be restarted. Please contact our support team if you need any assistance.

Monday 9th September 2024

No incidents reported

Sunday 8th September 2024

No incidents reported

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported