Past Incidents

On September 11, 2024, our network provider will carry operations to improve network resiliency on the Paris region. No service interruption is to be expected during that upgrade.

Start date: 2024-09-11 19:00 UTC

End date: 2024-09-11 23:00 UTC

EDIT 2024-09-11 19:36 UTC: The maintenance is starting.

EDIT 2024-09-11 23:00 UTC: The maintenance is now over. No additional impact besides the ones described in the following incident: https://www.clevercloudstatus.com/incident/895

The build cache upload of deployments has an elevated error rate since 19:05 UTC. The root cause has been identified. This may prevent your deployments to finish correctly.

EDIT 22:25 UTC: The service is now fully operational again. Builds that failed because of this issue should be restarted. Please contact our support team if you need any assistance.

At 17:00 UTC, a hypervisor (hv-mtl2-012) stopped responding. The on-call team got an alert and starting the investigation. It seems that the hypervisor just rebooted itself.

We are trying to find the reason and making sure that all the services on that server restarted correctly.

UPDATE 17:24 UTC: the team just finished checking all the services: they are now up and running.

update: OVHCloud’s status confirms what we saw (server rebooting for no reason): The problem impacts other servers (not ours) as well. Fortunately for us, we made sure to avoid choosing our OVH servers in the same racks. We’ll wait for the result of their investigation.

UPDATE 2024-09-05 08:55 UTC: The incident has been resolved on OVH side.