Past Incidents

At 17:00 UTC, a hypervisor (hv-mtl2-012) stopped responding. The on-call team got an alert and starting the investigation. It seems that the hypervisor just rebooted itself.

We are trying to find the reason and making sure that all the services on that server restarted correctly.

UPDATE 17:24 UTC: the team just finished checking all the services: they are now up and running.

update: OVHCloud’s status confirms what we saw (server rebooting for no reason): The problem impacts other servers (not ours) as well. Fortunately for us, we made sure to avoid choosing our OVH servers in the same racks. We’ll wait for the result of their investigation.

UPDATE 2024-09-05 08:55 UTC: The incident has been resolved on OVH side.

Due to a maintenance from our infrastructure provider, the MySQL and PostgreSQL DEV clusters of the Montreal (MTL) region will be unavailable on Tuesday, September 3, 2024 starting at 12:00 UTC.

The maintenance is expected to take around 1 hour. During that time, the MTL MySQL and PostgreSQL DEV add-ons will not be available.

This incident will be updated to reflect the maintenance status.

[30/08/2024 15:00 CET] Both cluster are available

Due to a hardware maintenance from our provider planned in the next few days, we will need to migrate the FSBucket service of the Montreal (MTL) region on Monday, September 2, 2024 starting at 08:00 UTC.

The maintenance is expected to take less than 1 hour. During that time, the FSBucket service will be read-only. Write operations will be denied. Read operations will continue to work as expected.

All applications linked to an FSBucket add-on on the Montreal region will be redeployed so they can reconnect to the server with read/write rights.

This incident will be updated to reflect the maintenance status.

EDIT 2024-09-02 08:08 UTC: The maintenance is starting. FSBucket are now read-only.

EDIT 2024-09-02 08:24 UTC: Applications are redeployed and should now be able to access their FSBucket.

EDIT 2024-09-02 09:10 UTC: All applications have been redeployed since 08:40 UTC and the maintenance is over. We are still having an issue with the web interface, we are looking into it.

EDIT 2024-09-02 12:16 UTC: The web interface issue has been fixed.

Due to a hardware maintenance from our provider planned in the next few days, we will migrate the Git repositories service of the Montreal (MTL) region on Friday, August 30, 2024 starting at 08:00 UTC.

The maintenance is expected to take less than 1 hour. During that time, the Git repositories service will be read-only. Git push operations will be denied. Pull operations will continue to work as expected.

This incident will be updated to reflect the maintenance status.

EDIT 2024-08-30 08:30 UTC: The maintenance is now over. Applications Git deployment URL have changed from push-n1-mtl-clevercloud-customers.services.clever-cloud.com to push-n2-mtl-clevercloud-customers.services.clever-cloud.com. SSH identity should be the same. Using the old domain will keep working for backward compatibility.