Some systems are experiencing issues
Scheduled Maintenance
Cellar Paris: Service upgrade might increase requests latencies

We are currently in the process of upgrading our Cellar Paris service. During this upgrade, customers might experience increased requests latencies when we restart certain components. No service interruption is to be expected. The upgrade should take place throughout the week starting on Monday 13/01/2025 around 09:00 UTC . We will update this maintenance once it is over or if anything comes up.

Past Incidents

Tuesday 27th August 2024

No incidents reported

Monday 26th August 2024

Infrastructure A hypervisor on gra1hds is not responding properly

A hypervisor is not responding. A VM seems to be stealing all the cpu.

We are force rebooting this hypervisor.

21:09 status: the server refuses to reboot. We asked the OVHCloud support for help.

A technician is having a look at that server. We are waiting for the result of their analysis.

21:33 status: the technician came back to us and signaled a hardware issue. We are waiting for further update and actions.

2024-08-27 07:15 : OVHCloud support finished replacing the motherboard and give us back the server. It fails to reboot outside of rescue. While some are working on getting the kernel to boot, others are moving all the data outside to restore the impacted services for our customers.

09:50 : all services are back up and running for our customers.

Reverse Proxies Add-ons Reverse-proxies partially down

(Times are in UTC)

  • At 14:24, two of the add-ons reverse proxies of the PAR region stopped responding. After investigation, we found out that the two failed to reconfigure correctly, due to a "stucked" port: the port was considered still used and fail to switch between the old process and the new.
  • At 14:34, we decided to fully reboot these two reverse proxies. It successfully fixed the issue.

The consequence of this incident is that some applications that were trying to use one of these two reverse proxies (of a total of 7 proxies) lost their connection to the database for 10 minutes.

Sunday 25th August 2024

No incidents reported

Saturday 24th August 2024

No incidents reported

Friday 23rd August 2024

No incidents reported

Thursday 22nd August 2024

No incidents reported

Wednesday 21st August 2024

No incidents reported