Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Partial Outage

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Thursday 1st August 2024

PostgreSQL [PostgreSQL] Trouble to create DEV add-on

Order of DEV add-on is currently locked. No impact on existing add-on.

We are investigating

[EDIT 12:00 CEST]: we have identied and fix the lock

Cellar CEPH-NORTH-HDS: rebalance in progress

Because of the hardware issue describe in https://www.clevercloudstatus.com/incident/874, we need to rebalance data on Cellar North. Customer may experience higher latency than usual.

Infrastructure GRA-HDS: Hypervisor unreachable

An hypervisor on the GRA-HDS region is unreachable. We are working on it.

EDIT Thu Aug 01 09:13:09 2024 UTC: hypervisor has been rebooted. A hardware issue has been detected. All applications have been redeployed and there was no customer databases on the hypervisor.

Wednesday 31st July 2024

No incidents reported

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

No incidents reported

Sunday 28th July 2024

No incidents reported

Saturday 27th July 2024

No incidents reported

Friday 26th July 2024

No incidents reported