Past Incidents

We've updated load balancer IP addresses for applications and websites hosted on Clever Cloud. The new IP addresses now in use are:

91.208.207.214
91.208.207.215
91.208.207.216
91.208.207.217
91.208.207.218
91.208.207.220
91.208.207.221
91.208.207.222
91.208.207.223

Important:

We are going to remove 4 IPs that you must stop to use between now and August 23rd, 2024:

46.252.181.103
46.252.181.104
185.42.117.108
185.42.117.109

After this date, your applications and websites will no longer be able to use these IP addresses.

We still recommend to use CNAME DNS records when it's possible. To ensure that there is no disruption to your applications and websites, please make sure that your apex domain names are updated to point to the new IP addresses. You can update your apex domain names by editing the DNS records for your domain.

Impact:

There should be no downtime for your applications or websites as a result of this change. However, if you do not update your apex domain names before August 23rd, your applications and websites may be unavailable.

What you need to do:

Review your apex domain names and ensure that they are pointing to the new IP addresses. If you are unsure how to update your apex domain names, please contact your domain registrar or Clever Cloud support.

For more information:

Please refer to the Clever Cloud documentation for more information about load balancers and DNS records: https://developers.clever-cloud.com/doc/administrate/domain-names/#using-personal-domain-names You can take a look at the changelog entry about this change: https://developers.clever-cloud.com/changelog/2024-06-28-new-ip-list-paris
You can also contact Clever Cloud support if you have any questions.

Some Pulsar brokers are having issues connecting to the underlying zookeeper. We are investigating the reason.

There was an issue with zookeeper sessions. It is now fixed.

Time slot: 09/07/24 from 07:00 AM UTC to 09:00 AM UTC

Our infrastructure provider will perform hardware maintenance impacting our whole Warsaw region. As there is an electrical outage risk for servers, we will follow their advice to shut down the region during the maintenance that may last up to 2 hours (from 7:00 AM UTC to 09:00 AM UTC). In case your services cannot bear such unavailability, we advise you to migrated them to another region such as Clever Cloud Paris before the maintenance.

You can request assistance by reaching out to our support.

EDIT 2024-07-09 10:05 UTC: The maintenance has completed. All service are up and running on the WSW region.