Past Incidents

Some logs drains are not correctly sent to their target. The issue seems to have started since 2024-06-21 10:30 UTC+2. We identified the issue and are working towards a fix.

EDIT 16:53 UTC+2: Logs drains should now be fully functional since 14:13 UTC+2 and are stable since then. If you still have missing logs from your drains, please open a ticket and we will investigate it further.

The monitoring has detected a cut in network traffic for the Paris datacenters, we are investigating the issue.

EDIT 06:05 UTC : The network traffic is come back as its casual rate. We have seen a cut outside Clever Cloud network, we are investigating why.

EDIT 06:15 UTC : We have seen a second cut, we have identified that a network provider is doing maintenance operation which seems to be the cause.

EDIT 07:21 UTC : We have seen a third cut.

EDIT 07:40 UTC : We have contacted our network provider and confirmed that cuts are coming from the maintenance. For now, we are aware of 5 cuts due to the maintenance.

EDIT 08:10 UTC : We are not expecting more network cuts as the maintenance window is over, but we are watching.