Past Incidents

The monitoring has detected a cut in network traffic for the Paris datacenters, we are investigating the issue.

EDIT 06:05 UTC : The network traffic is come back as its casual rate. We have seen a cut outside Clever Cloud network, we are investigating why.

EDIT 06:15 UTC : We have seen a second cut, we have identified that a network provider is doing maintenance operation which seems to be the cause.

EDIT 07:21 UTC : We have seen a third cut.

EDIT 07:40 UTC : We have contacted our network provider and confirmed that cuts are coming from the maintenance. For now, we are aware of 5 cuts due to the maintenance.

EDIT 08:10 UTC : We are not expecting more network cuts as the maintenance window is over, but we are watching.

At 20:30 UTC, our monitoring registered a wave of network reconnections and downtime of IPSec tunnels for a few minutes.

We checked all the tunnels and restarted the ones that did not restart automatically. We checked the load balancers and did not see anything strange except the spike on reconnections.

After investigating, our probes revealed a very low rate of packets from the internet for 5 minutes.