Past Incidents

We are encountering delivery issues with the Logs Drains platform. We are currently investigating the issue. Logs drains delivery may be delayed until this issue is resolved.

EDIT 09:30 UTC: We may have found the origin of the issue and implement a fix. We are monitoring the fix. Currently, logs drain are delivered without delay.

EDIT 14:09 UTC: The situation is now stable. Incident is closed.

Our main API was unavailable for a few minutes between 13:20 UTC until 13:23 UTC. We are looking into it. Deployments started during that period may be impacted.

EDIT 2024-06-04 13:32 UTC: The root cause has been found and fixed. Deployments that were started during that period may have failed. You should be able to retry them. Please contact our support team if you still face any issues.

We have lag on the ingestion pipeline, we are investigating the issue.

EDIT 20:00 UTC : We are still investigating the issue.

EDIT 22:00 UTC : We are still seeing lag on the ingestion pipeline, we have found that there is a bottleneck on the offload process of the tiered storage of pulsar that we are fixed, but we now need to wait pulsar to finish its offload process.

EDIT 2024-06-07 15:00 UTC : The pulsar cluster have finished the offload tasks and we are recovering the lag starting yesterday around 16h utc.

EDIT 2024-06-10 08:00 UTC : We have finsihed to recovers the access logs lag since saturday 14:00 utc.