Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Partial Outage

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 7th April 2024

cleverapps.io domains Cleverapps.io certificate has expired

The *.cleverapps.io wildcard certificate failed to renew. We are currently renewing it.

Edit 15:05 UTC: we renew the certificate. It should appear on the load balancers in a few minutes. Edit 15:11 UTC: the certificate has been deployed on all cleverapps.io load balancers. Incident is over.

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

Cellar Cellar North: Requests slowness / timeouts

We identified an issue where certain requests to the Cellar service on the North region might have timed-out or were slower than usual to respond. The issue has been fixed but we are looking for the underlying cause and we keep monitoring the situation.

EDIT 11:56 UTC+2: A storage node was unexpectedly unresponsive and incurred timeouts in various parts of the storage cluster. It started around 10:31 UTC+2 and went unnoticed until 11:26 UTC+2. Additional monitoring will be put in place to better handle this situation.

Wednesday 3rd April 2024

No incidents reported

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported