Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Partial Outage

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

No incidents reported

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

Metrics [GLOBAL] Metrics query unavailable

The metrics query is currently unavailable as some indexing shared are offline. We are working to get them up as quickly as possible. There is no impact on ingestion pipeline and storage layer.

EDIT 13:30 UTC : Indexing components are online and query is available

Monday 25th March 2024

Metrics [Metrics] Query instability

A cleanup process has triggered some durability lag on our storage layer. You may experience query instability.

Mon Mar 25 20:32:34 2024 UTC: all components are back to normal