Past Incidents

Scope:

• Database Load Balancer (configuration update)

Expected Impact:

• Brief disconnections or connection drops during the update process.
• Potential minor performance fluctuations.

Additional Information:

• We will deploy a patch on the load balancer that reduce memory consumption and enable more telemetry.
• Please report any issues with a method for reproducing the problem
• This maintenance is a direct follow up of the incident to propagate the patch https://www.clevercloudstatus.com/incident/826

EDIT 16:25 UTC : We have patched RBX, RBXHDS and MTL regions

EDIT 16:25 UTC : We are rolling out the patch on PAR region.

EDIT 16:45 UTC: We have patched PAR region, we start the WSW region

EDIT 16:55 UTC: We have patched WSW region, we start the SYD region

EDIT 17:05 UTC: We have patched SYD region, we start the GRAHDS region

EDIT 17:05 UTC: We have patched GRAHDS region, we start the SCW region

EDIT 17:15 UTC: We have patched SCW region, we start the SGP region.

EDIT 17:35 UTC: We have patched the SGP region as well. The maintenance is over.

We are currently investigating requests slowness on the Cellar north service.

EDIT 19:46 UTC+1: The underlying storage system is currently having issues and is rebalancing the data. No data loss is to be expected but timeouts may occur. We are looking to stabilize the system.

EDIT 20:09 UTC+1: The underlying storage system has stabilized the last 5 minutes. We keep an eye to make sure everything is okay

EDIT 21:47 UTC+1: The service is now stable. We will need to perform additional maintenance to fully fix the underlying issue. We will create the maintenances in the following days accordingly.