Past Incidents

We have seen network instabilities which implies slowness and errors. We are investigating the issue.

We suspect that we may have impacted by one of this maintenance of our infrastructure provider. See:

• https://network.status-ovhcloud.com/incidents/ym5hrzs2cn3b
• https://network.status-ovhcloud.com/incidents/np3j0flx9w24

EDIT 14:00 UTC : we are confident that was not link to the infrastructure provider and was an isolated incident. We are still monitoring the issue, but it seems to be solved.

Maintenance Window: 2024-03-06T09:00:00Z - 2024-03-06T11:00:00Z (UTC)

Scope:

• Application Load Balancer (software upgrade)

Expected Impact:

• Brief disconnections or connection drops during the upgrade process.
• Potential minor performance fluctuations.

Additional Information:

• We will deploy a patch on the load balancer control plane that affect sticky sessions.
• Please report any issues with a method for reproducing the problem (e.g., curl command for application load balancer issues).

EDIT 11:00 UTC : We have updated the cleverapps load balancers, we will soon restart it. We will proceed to another upgrades this afternoon.

EDIT 14:20 UTC : We are beginning the updates of paris load balancers.

EDIT 18:00 UTC : We are still updating load balancers

EDIT 19:30 UTC : We have stopped the updates process. we will continue the updates process tomorrow

EDIT 10:00 UTC : We are beginning updates of load balancers.

EDIT 10:45 UTC : We have finished the updates.

Maintenance Window: 2024-03-05T13:00:00Z - 2024-03-05T17:00:00Z (UTC)

Scope:

• Database Load Balancer (software and hardware upgrade)
• Application Load Balancer (software and hardware upgrade)

Expected Impact:

• Brief disconnections or connection drops during the upgrade process.
• Potential minor performance fluctuations.

Additional Information:

• Software upgrade already record on cleverapps.io (https://www.clevercloudstatus.com/incident/803) and on Paris load balancers (https://www.clevercloudstatus.com/incident/807 and https://www.clevercloudstatus.com/incident/805)
• Please report any issues with a method for reproducing the problem (e.g., curl command for application load balancer issues and/or psql / redis / mysql queries for database load balancer).

EDIT : The maintenance window has been update to next tuesday.

EDIT 14:00 UTC : We are beginning the maintenance.

EDIT 16:00 UTC : We have finished to install new hardware alongside the existing one on rbxhds, we will beginning to switch the traffic on database and software load balancers. we also start the installation of load balancers on rbx region.

EDIT 16:20 UTC : We are switching the instance of database load balancer.

EDIT 16:45 UTC : We have fully switch the load balancer of rbxhds region, we have finished to install alongside the current one, load balancers on rbx region. We will begin to switch the traffic to the new instances.

EDIT 17:15 UTC : We have finished to switch the traffic from old load balancers to new ones. The maintenance is over.