Past Incidents

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

No incidents reported

Tuesday 27th February 2024

Trouble to connect to Montreal Elastic-search

We have detected trouble to access elasticsearch add-on on the Montreal regions.

We are working on it

[2024-02-27 08:50 UTC] we detected the root cause and fix it. Everything should now be ok

Monday 26th February 2024

Metrics [Metrics] query instability

We are detecting a high number of errors on our query layer. The impacted components have been restarted and are currently reloading.

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

Metrics Metrics query issue

A query batch has ddos some queries components. They are currently reloading. Query is unavailable while they are loading.

Query is back online

Reverse Proxies [MTL] Connection instability towards add-ons

We are detecting an higher number of errors than expected on the reverse-proxies dedicated to add-ons in the MTL zone. A really small percentage of users may experience trouble to connect to their database. We are investigating.

EDIT 17:45 UTC: we have passed a configuration to try to mitigate the issue. We are watching.

EDIT 18:00 UTC : we have done a rolling reboot of load balancers to give them more capacity.

Thursday 22nd February 2024

PostgreSQL shared cluster [MTL] PostgreSQL shared cluster is down

The shared MTL cluster is located on the HV which has crashed. We are working on it https://www.clevercloudstatus.com/incident/818

EDIT 16:50 UTC : The shared cluster is up and running.

Infrastructure [MTL] HV unreachable

An hypervisor in MTL zone has crashed. It is currently rebooting. Applications are currently moved on other hypervisors. Add-ons on the rebooting HV are not reachable. Once the HV is up, we will make sure all add-ons are up.

EDIT 16:45 UTC : The hypervisor has rebooted and now operational