Past Incidents

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

Metrics Metrics query issue

A query batch has ddos some queries components. They are currently reloading. Query is unavailable while they are loading.

Query is back online

Reverse Proxies [MTL] Connection instability towards add-ons

We are detecting an higher number of errors than expected on the reverse-proxies dedicated to add-ons in the MTL zone. A really small percentage of users may experience trouble to connect to their database. We are investigating.

EDIT 17:45 UTC: we have passed a configuration to try to mitigate the issue. We are watching.

EDIT 18:00 UTC : we have done a rolling reboot of load balancers to give them more capacity.

Thursday 22nd February 2024

PostgreSQL shared cluster [MTL] PostgreSQL shared cluster is down

The shared MTL cluster is located on the HV which has crashed. We are working on it https://www.clevercloudstatus.com/incident/818

EDIT 16:50 UTC : The shared cluster is up and running.

Infrastructure [MTL] HV unreachable

An hypervisor in MTL zone has crashed. It is currently rebooting. Applications are currently moved on other hypervisors. Add-ons on the rebooting HV are not reachable. Once the HV is up, we will make sure all add-ons are up.

EDIT 16:45 UTC : The hypervisor has rebooted and now operational

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

[PAR] PostgreSQL in plan `DEV` maintenance, scheduled 8 months ago

A maintenance is planned on our DEV PostgreSQL add-ons cluster (software upgrade)

EDIT 2024-02-19 21:00 UTC : Maintenance was successfully completed, maintenance end.

Sunday 18th February 2024

No incidents reported