Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Partial Outage

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 20th February 2024

No incidents reported

Monday 19th February 2024

[PAR] PostgreSQL in plan `DEV` maintenance, scheduled 8 months ago

A maintenance is planned on our DEV PostgreSQL add-ons cluster (software upgrade)

EDIT 2024-02-19 21:00 UTC : Maintenance was successfully completed, maintenance end.

Sunday 18th February 2024

No incidents reported

Saturday 17th February 2024

No incidents reported

Friday 16th February 2024

No incidents reported

Thursday 15th February 2024

Git repositories [MTL] Git repositories update currently unavailable

We are investigating unavailable git repositories updates if you push a new commit on the MTL region. Deployments are currently working as expected. We are looking into the issue.

EDIT 18:02 UTC: The issue has been identified and fixed. If you pushed any commits that didn't get applied, please let our support know about it so we can force a deployment.

Wednesday 14th February 2024

Git repositories [MTL] Git deployment issue

We have an issue with git authentication during deployment. We are investigating the issue.

EDIT 15:30 UTC : We have resolve the git authentication issue.