Past Incidents

We are planning an upgrade of our Heptapod Cloud offer heptapod.host on Wednesday 2024-02-07 at 14:00 UTC. Heptapod will be updated to the 1.0 version.

Expected downtime of the service is 30 minutes. During that time, git and mercurial operations might fail as well as loading the UI.

EDIT 16:45 UTC: The update is over.

We will proceed to software upgrade of the database load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command or a psql / mysql / redis example will be great).

EDIT 10:15 UTC : We have started the maintenance

EDIT 11:15 UTC : We have finished the maintenance

After receiving many alerts, it seems a hypervisor is down. We are working on getting it back up.

EDIT 21:30 UTC : The hypervisor is now responding after an hard reboot. We are currently ensuring that every virtual machines in a healthy state and investigating the HV crash root cause.

EDIT 22:00 UTC: Every VM on the hypervisor are running as expected, the root cause was a kernel panic (the kernel is now in a more stable version)

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great). This software upgrade was running successfully on cleverapps.io without issue since one week (https://www.clevercloudstatus.com/incident/803).

EDIT 15:00 UTC : The software upgrade is still in progress

EDIT 15:30 UTC : The first server that host a load balancer instance has been updated

EDIT 15:45 UTC : We are proceeding to the others load balancers.

EDIT 16:30 UTC : We have updated 2/3 of load balancers.

EDIT 17:00 UTC : We have updated all load balancers.