Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 3rd February 2024

No incidents reported

Friday 2nd February 2024

Reverse Proxies [PAR] Load balancer maintenance

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great). This software upgrade was running successfully on cleverapps.io without issue since one week (https://www.clevercloudstatus.com/incident/803).

EDIT 15:00 UTC : The software upgrade is still in progress

EDIT 15:30 UTC : The first server that host a load balancer instance has been updated

EDIT 15:45 UTC : We are proceeding to the others load balancers.

EDIT 16:30 UTC : We have updated 2/3 of load balancers.

EDIT 17:00 UTC : We have updated all load balancers.

Thursday 1st February 2024

No incidents reported

Wednesday 31st January 2024

No incidents reported

Tuesday 30th January 2024

No incidents reported

Monday 29th January 2024

cleverapps.io domains [cleverapps.io] Load balancer maintenance

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great).

EDIT 10:30 UTC : we have begun the maintenance procedure for one of the two instances.

EDIT 11:10 UTC : we have finished the upgrade, we will restart the instance this afternoon around 14:00 UTC.

EDIT 15:00 UTC : we have restart one the two load balancer instances, we are watching the metrics to get more insights between the two versions.

EDIT 9:30 UTC D+1 : since yesterday, we have observed telemetry and saw enhancement of them, we will begin the update of the second one

EDIT 11:00 UTC D+1 : the update is achieved without issues.

Sunday 28th January 2024

No incidents reported