Past Incidents

We will proceed to software upgrade of the load balancer which should be transparent. You may observed a few connection cut during the operation. If you have an issue during this maintenance, please contact the support with a way to reproduce the issue (a curl command will be great).

EDIT 10:30 UTC : we have begun the maintenance procedure for one of the two instances.

EDIT 11:10 UTC : we have finished the upgrade, we will restart the instance this afternoon around 14:00 UTC.

EDIT 15:00 UTC : we have restart one the two load balancer instances, we are watching the metrics to get more insights between the two versions.

EDIT 9:30 UTC D+1 : since yesterday, we have observed telemetry and saw enhancement of them, we will begin the update of the second one

EDIT 11:00 UTC D+1 : the update is achieved without issues.

An update of our Heptapod Cloud service will be done today at 15:00 UTC+1 to apply the latest Gitlab security patches related to https://about.gitlab.com/releases/2024/01/25/critical-security-release-gitlab-16-8-1-released/. Expected downtime should be less than 1 minute.

EDIT 15:34 UTC+1: Patches were applied and services were restarted. The maintenance is now over.

We have enabled a new parameter designed to improve the reliability of the cluster. Some queries may not work. We are watching it.