Past Incidents

We have removed the ip address 46.252.181.103 from the domain name domain.par.clever-cloud.com. One of our network partner has detected an abnormal amount of traffic coming to this ip address and begin to mitigate it. We are investigating the issue

EDIT 15:15 UTC: we are still digging the issue, the abnormal traffic is over and everything seems going back to normal

EDIT 16:30 UTC : we have put back the ip address in the load balancer pool 46.252.181.103

Between 16:58 UTC and 17:03 UTC, the Cellar service on the North region timed out on some requests. The faulty component has been decommissioned and further investigations will be done to understand the source of the timeouts. The service is currently up and running.

EDIT 2023-12-30 00:51 UTC: The problem has been identified and resolved. The component is back in the pool and is working as expected. This incident is now over.

We are seeing elevated error rate for metrics queries due to the underlying storage system. The problem has been identified and we are working toward its resolution. This can impact some of the grafana dashboards or API queries.

EDIT 09:44 UTC: The issue is not fully resolved yet but we are seeing improvements. We continue working on the issue.

EDIT 11:04 UTC: Queries are now working since 10:15 UTC, we continue monitoring to ensure everything is working as intended.

EDIT 15:43 UTC: Everything is back to normal, this incident is now over.