Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 27th December 2023

No incidents reported

Tuesday 26th December 2023

No incidents reported

Monday 25th December 2023

Infrastructure [RBX] Unreachable hypervisor

An hypervisor is unreachable, we are investigating.

EDIT 03:17 UTC : There is no database affected on this hypervisor and applications has been redeployed.

EDIT 03:30 UTC : The hypervisor has been reboot and everything comes back to normal

Sunday 24th December 2023

No incidents reported

Saturday 23rd December 2023

Infrastructure [RBX] Unreachable hypervisor

An hypervisor is unreachable, we are investigating.

EDIT 3:37 UTC : The issue seems to be related with the following OVH incident : https://bare-metal-servers.status-ovhcloud.com/incidents/x135vv46x85l

EDIT 3:45 UTC : Applications on this hypervisor are currently redeploying and there is no such addons on it, we also have remove temporarely the A record from domain.rbx.clever-cloud.com to solve connection issues

EDIT 4:00 UTC : Applications have been redeployed, we are waiting after ovh folk to go further

EDIT 05:30 UTC : The hypervisor is reachable again, we are starting the recovery process

EDIT 05:45 UTC : The recovery process is over, everything works normally, the load balancer ip affected by the incident will be put later in the pool. for the record, the ip is 87.98.177.176 for domain.rbx.clever-cloud.com.

Friday 22nd December 2023

No incidents reported

Thursday 21st December 2023

No incidents reported