Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Thursday 21st December 2023

No incidents reported

Wednesday 20th December 2023

Reverse Proxies [PAR] Load balancer connexions issues

We are seeing the number of connexions on load balancers rising, we are investigating

EDIT 10:20 UTC : the investigation is still in progress and we are mitigating the issue with a rise a maximum connexions

EDIT 11:00 UTC : We are now on the nominal values, we are still watching

Tuesday 19th December 2023

No incidents reported

Monday 18th December 2023

[Paris] Datacenter update, scheduled 10 months ago

We are planning to do various updates on one of our datacenter in the Paris region starting at 14:15 UTC. It will last for a few hours. No issue is to be expected during this maintenance.

We will update this status accordingly.

EDIT 15:10 UTC: Maintenance is over, no impact during the operations.

Sunday 17th December 2023

No incidents reported

Saturday 16th December 2023

No incidents reported

Friday 15th December 2023

No incidents reported