Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Operational

PostgreSQL shared cluster

Operational

Console

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Friday 15th December 2023

No incidents reported

Thursday 14th December 2023

No incidents reported

Wednesday 13th December 2023

Infrastructure [RBX] Hypervisor down

Our monitoring detected that an hypervisor located in RBX-1 is unreachable. We are investigating.

EDIT 06:07 AM UTC: the hypervisor has become unresponsive due to a really high cpu load average. It has been rebooted. Almost all databases are reachable, we are fixing the last ones.

EDIT 06:45 AM UTC: all databses are now up

Tuesday 12th December 2023

No incidents reported

Monday 11th December 2023

API API instability

We have detected a high number of errors towards certain APIs. One of the core database have been restarted to restore the service.

Sunday 10th December 2023

No incidents reported

Saturday 9th December 2023

No incidents reported