Some systems are experiencing issues
Scheduled Maintenance
Cellar Paris: Service upgrade might increase requests latencies

We are currently in the process of upgrading our Cellar Paris service. During this upgrade, customers might experience increased requests latencies when we restart certain components. No service interruption is to be expected. The upgrade should take place throughout the week starting on Monday 13/01/2025 around 09:00 UTC . We will update this maintenance once it is over or if anything comes up.

Past Incidents

Monday 11th December 2023

API API instability

We have detected a high number of errors towards certain APIs. One of the core database have been restarted to restore the service.

Sunday 10th December 2023

No incidents reported

Saturday 9th December 2023

No incidents reported

Friday 8th December 2023

No incidents reported

Thursday 7th December 2023

Reverse Proxies Internal loadbalancer desync

We have detected a configuration issue on our internal loadbalancer. It has been fixed. You may have experienced issues connecting to api.clever-cloud.com and the console for a few minutes.

Wednesday 6th December 2023

Matomo add-on Matomo add-on creation does not work

We are investigating an issue with Matomo add-ons failing to create since a few days.

EDIT 2023-12-21 16:00 UTC+1: We found and fixed the rood cause. Matomo add-ons can now be ordered again.

Tuesday 5th December 2023

Reverse Proxies [PAR] Load balancer connection issues

We are observing connections issues on load balancers. We are investigating.

EDIT 16:00 UTC : We have found that one of our customers is under ddos, we are mitigating the issue.

EDIT 16:30 UTC : The ddos seems to be mitigated, we are watching.

[Paris] Datacenter update, scheduled 1 year ago

We are planning to do various updates on one of our datacenter in the Paris region starting at 15:40 UTC. It will last for a few hours. No issue is to be expected during this maintenance.

We will update this status accordingly.

EDIT 17:30 UTC: Maintenance is over, no impact during the operations.