Past Incidents

Friday 8th December 2023

No incidents reported

Thursday 7th December 2023

Reverse Proxies Internal loadbalancer desync

We have detected a configuration issue on our internal loadbalancer. It has been fixed. You may have experienced issues connecting to api.clever-cloud.com and the console for a few minutes.

Wednesday 6th December 2023

Matomo add-on Matomo add-on creation does not work

We are investigating an issue with Matomo add-ons failing to create since a few days.

EDIT 2023-12-21 16:00 UTC+1: We found and fixed the rood cause. Matomo add-ons can now be ordered again.

Tuesday 5th December 2023

Reverse Proxies [PAR] Load balancer connection issues

We are observing connections issues on load balancers. We are investigating.

EDIT 16:00 UTC : We have found that one of our customers is under ddos, we are mitigating the issue.

EDIT 16:30 UTC : The ddos seems to be mitigated, we are watching.

[Paris] Datacenter update, scheduled 9 months ago

We are planning to do various updates on one of our datacenter in the Paris region starting at 15:40 UTC. It will last for a few hours. No issue is to be expected during this maintenance.

We will update this status accordingly.

EDIT 17:30 UTC: Maintenance is over, no impact during the operations.

Monday 4th December 2023

Infrastructure [JED] An hypervisor is unreachable

An hypervisor is unreachable on the Jeddah region since 10:25 UTC. We are investigating.

EDIT 10:55 UTC: The hypervisor went back online at 10:33 UTC. All applications were redeployed to another hypervisor. The incident is now over.

Sunday 3rd December 2023

Infrastructure Hypervisor in SCW crashed

An hypervisor in the SCW region crashed. We restarted it.

Some databases went unavailable, We are checking that they all rebooted correctly.

EDIT 15:51 UTC: all checks have completed. All the services are operational.

EDIT 04/12/2023 11:00 UTC : It seems that the load balancer behind the ip 212.129.27.183 was impacted by the incident. The issue is solved.

Saturday 2nd December 2023

Reverse Proxies [SCW] A database reverse proxy went unresponsive for 3 minutes

16:44 UTC: one of the reverse proxy for databases became unresponsive on SCW. We restarted it. 16:47 UTC: the reverse proxy has restarted and is working again.

Consequences: some applications on SCW may have lost connection to their database for a few minutes. They may have crashed and been redeployed by our monitoring.