Past Incidents

Tuesday 5th December 2023

Reverse Proxies [PAR] Load balancer connection issues

We are observing connections issues on load balancers. We are investigating.

EDIT 16:00 UTC : We have found that one of our customers is under ddos, we are mitigating the issue.

EDIT 16:30 UTC : The ddos seems to be mitigated, we are watching.

[Paris] Datacenter update, scheduled 9 months ago

We are planning to do various updates on one of our datacenter in the Paris region starting at 15:40 UTC. It will last for a few hours. No issue is to be expected during this maintenance.

We will update this status accordingly.

EDIT 17:30 UTC: Maintenance is over, no impact during the operations.

Monday 4th December 2023

Infrastructure [JED] An hypervisor is unreachable

An hypervisor is unreachable on the Jeddah region since 10:25 UTC. We are investigating.

EDIT 10:55 UTC: The hypervisor went back online at 10:33 UTC. All applications were redeployed to another hypervisor. The incident is now over.

Sunday 3rd December 2023

Infrastructure Hypervisor in SCW crashed

An hypervisor in the SCW region crashed. We restarted it.

Some databases went unavailable, We are checking that they all rebooted correctly.

EDIT 15:51 UTC: all checks have completed. All the services are operational.

EDIT 04/12/2023 11:00 UTC : It seems that the load balancer behind the ip 212.129.27.183 was impacted by the incident. The issue is solved.

Saturday 2nd December 2023

Reverse Proxies [SCW] A database reverse proxy went unresponsive for 3 minutes

16:44 UTC: one of the reverse proxy for databases became unresponsive on SCW. We restarted it. 16:47 UTC: the reverse proxy has restarted and is working again.

Consequences: some applications on SCW may have lost connection to their database for a few minutes. They may have crashed and been redeployed by our monitoring.

Friday 1st December 2023

No incidents reported

Thursday 30th November 2023

No incidents reported

Wednesday 29th November 2023

API API seems to be slow

Our main API responds slowly. We are investigating to find out why.

EDIT 19h UTC : The issue has been solved

[Paris] Datacenter update, scheduled 9 months ago

We are planning to do various updates on one of our datacenter in the Paris region starting at 13:30 UTC. It will last for a few hours. No issue is to be expected during this window.

We will update this status accordingly.

EDIT 17:30 UTC: All updates are now over. Operations went smoothly and no impact was detected.