Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 21st November 2023

Reverse Proxies Load balancer TLS handshake issue and timeout

Since the incident https://www.clevercloudstatus.com/incident/746, we have TLS handshake issues that appears as timeout. We are deploying a series of patches to solve this issues and it should be better as we deploy them.

Monday 20th November 2023

Addon cellar - API maintenance, scheduled 11 months ago

A maintenance is planned for our addon cellar API, some calls will probably not be available for a couple of minutes. This will not impact any deployed service.

The maintenance will start today November 20, 2023 at 12:00 UTC+1.

EDIT 2023-11-20 12:10 UTC+1: Maintenance is starting

EDIT 2023-11-20 13:00 UTC+1: Maintenance is now over, the addon cellar API is fully available

Sunday 19th November 2023

No incidents reported

Saturday 18th November 2023

No incidents reported

Friday 17th November 2023

Reverse Proxies [PAR] Addons load balancers instability

We are facing some instabilities with our addon load balancers in Paris, some connections can randomly be interrupted. We have identified the issue and we are currently fixing it.

EDIT 18:20: All addon load balancers have been fixed, we are currently actively monitoring their state

EDIT 2023-11-20 18:49 UTC: The fix has not been as effective as we would have hoped. We are currently issuing another fix. During the next few minutes, you might encounter some connection refused errors when connecting to some add-ons.

EDIT 2023-11-20 18:59 UTC: The operations are done. We are now monitoring the situation.

Thursday 16th November 2023

No incidents reported

Wednesday 15th November 2023

API Main API connectivity error

Our monitoring has trigger alerts about the Clever Cloud API. We are investigating

EDIT 15:00 UTC : The amount of errors is decreasing, we are still investigating EDIT 15:30 UTC: We have the issue, we are deploying a patch EDIT 15:45 UTC: The patch has been applied successfully EDIT 16:00 UTC : The situation has came back to normal, we are watching