Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 10th October 2023

Infrastructure [PAR] Hypervisor network unreachability

An hypervisor had its internal network unreachable between 15:16 and 15:20 UTC. During that time, services on the hypervisors may have suffered a total loss of network connectivity. Applications have been redeployed because of the unreachability. The issue has been fixed and we are monitoring the situation.

EDIT 15:49 UTC: All services are now reachable again, the incident is now over.

Monday 9th October 2023

Access Logs [Metrics/AccessLogs] Ingestion lag

We are detecting a data lag on our Metrics / AccessLog stack. You may not experience the latest datapoints. We are working on it.

EDIT 10:00 PM: lag has been fully absorbed

Sunday 8th October 2023

No incidents reported

Saturday 7th October 2023

Infrastructure A Hypervisor is not responding

One hypervisor is unreachable. We are investigating it.

It may impact some databases that are hosted on top of this hypervisor.

06:20 The hypervisor seems to have encountered a kernel panic. It has been rebooted and we fixed the kernel version to avoid future Kernel Panic.

06:45 Now that the hypervisor is back up, we are cleaning the situation: checking all add-ons instances have rebooted successfully, that all applications have redeployed successfully.

07:21 Everything is now back to normal

Migrating parts of our deployment stack, scheduled 1 year ago

Starting 2023-10-06 23:00 UTC, we will conduct a maintenance operation on one of the key parts of the deployment system. With the security margins, we expect it to take 2 hours.

As a result, deployments on all our zones will be disabled between 11:00 and 01:00 (2023-10-07).

EDIT 2023-10-07 01:32 UTC: The maintenance is over. Deployments are now working again.

Friday 6th October 2023

No incidents reported

Thursday 5th October 2023

No incidents reported

Wednesday 4th October 2023

No incidents reported