Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Friday 29th September 2023

No incidents reported

Thursday 28th September 2023

No incidents reported

Wednesday 27th September 2023

No incidents reported

Tuesday 26th September 2023

Infrastructure [PAR] Elevated rate of deployments for Monitoring/Unreachable reason

Some applications may have encountered an elevated rate of deployments with the monitoring/unreachable reason even if the applications were correctly reachable. A fix has been implemented and we are monitoring the situation.

EDIT 14:46 UTC: This incident is no over. No more incorrect Monitoring/Unreachable alerts were emitted.

Access Logs Query latency

We are observing some latency to retrieve metrics and accesslogs from our storage layer. We are investigating.

EDIT 02:46 PM UTC: Latencies have been fixed by rebalancing data

EDIT 27/09 at 13:00 UTC: Queries were not available

EDIT 27/09 at 14:10 UTC: Queries are re-open

We continue to investigate

EDIT 27/09 at 16:10 UTC: Closing incident

Monday 25th September 2023

No incidents reported

Sunday 24th September 2023

No incidents reported

Saturday 23rd September 2023

No incidents reported