Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 4th September 2023

MySQL shared cluster New databases issues

When ordering a new database it can take time to reach them (databases are correctly created)

[EDIT] 21:38 UTC the root cause was identified and a path deployed

Sunday 3rd September 2023

No incidents reported

Saturday 2nd September 2023

Reverse Proxies [PAR] Public reverse proxies are very slow / unresponding

Some websites went unreachable by external monitoring. This indicates reverse proxies are not taking connections as they should.

Metrics on the proxies seem ok. We are investigating why they are acting like that.

Seems some applications where causing connections to enqueue and blocking new connections. We are looking into ways to avoid this to happen.

The issue is resolved

Friday 1st September 2023

No incidents reported

Thursday 31st August 2023

No incidents reported

Wednesday 30th August 2023

No incidents reported

Tuesday 29th August 2023

No incidents reported