Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 29th August 2023

No incidents reported

Monday 28th August 2023

No incidents reported

Sunday 27th August 2023

No incidents reported

Saturday 26th August 2023

Reverse Proxies [PAR] Public reverse proxies elevated TLS errors/timeouts

We are currently investigating an elevated rate of TLS errors/timeouts on our Paris reverse proxies serving applications domains.

EDIT 14:53 UTC: We are seeing signs of improvements since 14:50. We continue monitoring the situation.

EDIT 15:23 UTC: We confirm that the issue has been resolved since 14:50. Sorry for the inconvenience this incident may have caused.

Friday 25th August 2023

No incidents reported

Thursday 24th August 2023

Services Logs New logs are currently unavailable

The logs infrastructure currently do not ingest new logs anymore. The root cause has been identified. In the meantime, if you need to access your logs, you can SSH to your application: https://www.clever-cloud.com/doc/reference/clever-tools/ssh-access/#show-your-applications-logs

EDIT 11:00 UTC: The problem is now resolved. Some logs may have been lost for that period. We apologies for the inconvenience.

Wednesday 23rd August 2023

Reverse Proxies [RETROACTIVE][PAR] An add-on reverse proxy was unreachable

Between 20:43 UTC and 20:48 UTC, an add-on reverse proxy of the PAR region was unreachable. Some applications may have had errors connecting to their add-ons during that time if they didn't automatically switched to another working proxy. The issue has been fixed.

FS Buckets [RETROACTIVE][SCW] A FSBucket server was unreachable

Between 20:25 and 20:31 UTC, a FSBucket server was unreachable on the SCW region. The issue has been fixed, applications using an FSBucket add-on may have had I/O issues (read/write timeout or hang) during that time. Applications will re-connect to the FSBucket add-on automatically.