Past Incidents

We are currently investigating an elevated rate of TLS errors/timeouts on our Paris reverse proxies serving applications domains.

EDIT 14:53 UTC: We are seeing signs of improvements since 14:50. We continue monitoring the situation.

EDIT 15:23 UTC: We confirm that the issue has been resolved since 14:50. Sorry for the inconvenience this incident may have caused.

The logs infrastructure currently do not ingest new logs anymore. The root cause has been identified. In the meantime, if you need to access your logs, you can SSH to your application: https://www.clever-cloud.com/doc/reference/clever-tools/ssh-access/#show-your-applications-logs

EDIT 11:00 UTC: The problem is now resolved. Some logs may have been lost for that period. We apologies for the inconvenience.

Between 20:43 UTC and 20:48 UTC, an add-on reverse proxy of the PAR region was unreachable. Some applications may have had errors connecting to their add-ons during that time if they didn't automatically switched to another working proxy. The issue has been fixed.

There is an issue that are preventing to load tls certificate by our load balancing system. We are investaging the issue

EDIT 18:00 UTC: The issue is resolved