Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Friday 11th August 2023

Cellar [RETROACTIVE][PAR] Cellar TLS errors

Between 13:51 UTC and 14:12 UTC, some requests may have failed to establish a TLS connection to the Cellar service.

The issue has been identified and has been fixed.

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

Infrastructure [SCW] Public load balancer network connectivity issue

We detect that the ip 212.129.27.183 is unreachable, we have identified the root cause and we are waiting for the feedback of scaleway cloud provider.

EDIT 12:39 UTC : The ip address is reachable

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

Access Logs Metrics and access logs storage layer unavailability

The storage layer of metrics and access logs has lost some data nodes. We are fixing the issue

EDIT 09:18 UTC : We are recovering from the events and consuming the lags. The storage layer is now operational