Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

Reverse Proxies Reverse proxies errors

We are detecting some errors on our reverse proxies, your apps may not be reachable. We are working on it.

EDIT 22:48 PM UTC: all reverse proxies are now working properly

Friday 21st July 2023

MySQL shared cluster Order and MySQL migrations were experiencing issues

An issue with the control plane triggered some issues when ordering or migrating MySQL add-ons.

Edit 12:50 UTC: Control plane has recovered, everything is now OK

Thursday 20th July 2023

Deployments Deployment issues on Paris

We are currently looking into an issue regarding applications deployments. They may be able to start but may never complete.

EDIT 15:05 UTC: The issue appears to be limited to the Paris zone

EDIT 15:20 UTC: A counter measure has been deployed to mitigate issues. Deployments are now scheduled as expected. Some errors may still appear in your Logs. We're processing stuck deployments, but you may cancel or start a new one if you want to prioritize your deployment.

Wednesday 19th July 2023

No incidents reported

Tuesday 18th July 2023

cleverapps.io domains DNS migration

We have asked our provider to transfer the domain name cleverapps.io. The transfer ends at 12:30 UTC and we saw that records are missing or have not the right value.

EDIT 15:00 UTC : we have found that NS records and SOA records was not good, we have updated it. EDIT 16:00 UTC: everything is back to normal.

Monday 17th July 2023

No incidents reported