Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Wednesday 5th July 2023

Infrastructure Hypervisor lost on SYD region

20h15: We have lost our hypervisors on SYD region 20h30: Our infrastructure provider on SYD lost its connectivity 21h00: hypervisors are back online

Tuesday 4th July 2023

No incidents reported

Monday 3rd July 2023

Reverse Proxies [JED] Reverse proxies instabilities

We are currently experiencing issues on reverse proxies of the JED region. We are investigating them.

EDIT 16:44 UTC: The root cause has been identified and a fix has been applied. We are monitoring the results.

EDIT 16:50 UTC: The service is now operational.

Sunday 2nd July 2023

FS Buckets [PAR] FSBucket server timeout for some actions

An FSBucket server is currently being investigated for connection timeouts when mounting buckets. The problem has been partially identified and a first fix has been applied. Additional steps will be taken shortly to make sure everything is working as intended.

EDIT 10:49 UTC: The underlying issue has been fixed. Some applications may have had troubles mounting FSBuckets, writing or reading files stored on that server between 08:50 UTC and 10:25 UTC. Impacted applications are currently being redeployed out of caution (most of them successfully reconnected to the server after the fix has been issued).

Saturday 1st July 2023

No incidents reported

Friday 30th June 2023

No incidents reported

Thursday 29th June 2023

Access Logs Metrics/access logs storage layer issue

We are detecting some errors on our storage layer responsible for storing metrics and access logs data. Queries were unavailable.

Edit 14:10 UTC: query is re-open

We continue to investigate.