Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

hv-par6-012
hv-par6-020

On Thursday 21 November:

hv-par6-008
hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Thursday 29th June 2023

Access Logs Metrics/access logs storage layer issue

We are detecting some errors on our storage layer responsible for storing metrics and access logs data. Queries were unavailable.

Edit 14:10 UTC: query is re-open

We continue to investigate.

Wednesday 28th June 2023

No incidents reported

Tuesday 27th June 2023

No incidents reported

Monday 26th June 2023

Infrastructure [PAR] An hypervisor is unreachable

The monitoring system has detected that an hypervisor is unreachable. We are investigating.

EDIT 16:27 UTC: The hypervisor took some time to reboot but it is now up and running. We are making sure services are working fine following this incident.

EDIT 17:10 UTC: The incident is now over. The underlying problem has been identified but the hypervisor is currently in the upgrade queue.

Sunday 25th June 2023

No incidents reported

Saturday 24th June 2023

No incidents reported

Friday 23rd June 2023

No incidents reported