Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Friday 23rd June 2023

No incidents reported

Thursday 22nd June 2023

No incidents reported

Wednesday 21st June 2023

[PAR] Planned hypervisor reboot #2, scheduled 1 year ago

An hypervisor on the Paris region needs to be rebooted due to a kernel issue. The reboot will take place tonight (June 21, 2023) at 18:00 UTC. Services on that hypervisor are already migrated apart for a few of them. Impacted customers will shortly receive an email with more details.

EDIT 18:14 UTC: The maintenance is starting

EDIT 22:00 UTC: The maintenance is now over

[PAR] Planned hypervisor reboot, scheduled 1 year ago

An hypervisor on the Paris region needs to be rebooted due to a kernel issue. The reboot will take place tonight (June 21, 2023) at 20:00 UTC. Services on that hypervisor will be migrated starting at 18:00 UTC. Impacted users will shortly receive an email with more details.

EDIT 18:13 UTC: The maintenance is starting

EDIT 23:11 UTC: The maintenance is now over

Tuesday 20th June 2023

Deployments Deployments are experiencing issues

A deployment issue has been identified, we are working on a fix.

EDIT 20:43 UTC - fixed.

Access Logs Metrics/access logs storage layer issue

We are detecting some errors on our storage layer responsible for storing metrics and access logs data. We are investigating.

Edit 04:58 PM UTC: A storage node had a hardware issue, it has been rebooted.

Access Logs Maintenance: Metrics & Access-logs storage layer

We will start a maintenance this Tuesday designed to improve performance on our storage layer for metrics and access-logs. During the maintenance, you may not see latest datapoints and access-logs.

Maintenance will start 20 of June, at 03:30 PM UTC.

Edit 03:45 PM UTC: maintenance is starting.

Edit 04:58 PM UTC: maintenance is over.

Monday 19th June 2023

API MySQL add-ons creation stopped

MySQL add-on API started to timeout while trying to create add-ons. Currently created add-ons still work, though.

We are investigating the issue.

EDIT 09:00 PM UTC: the root cause has been corrected.

Sunday 18th June 2023

Access Logs Maintenance: Metrics & Access-logs storage layer

We will start a maintenance this Sunday designed to improve performance on our storage layer for metrics and access-logs. During the maintenance, you may not see latest datapoints and access-logs.

Maintenance will start 18 of June, at 02:30 PM UTC.

EDIT 02:36 PM UTC: maintenance is starting.

Edit 08:21 PM UTC: maintenance is still on-going, storage layer is a few minutes late on average.

EDIT 08:51 PM UTC: maintenance is over, we are catching up lag

EDIT 08:00 PM UTC. An error during catching up the lag has put the storage layer into an inconsistent state. Queries are disabled for now

EDIT 11:00 PM UTC: storage layer is still inconsistent

EDIT 00:47 PM UTC D+1: storage layer is (finally?) consistent. We are catching up the lag

EDIT 04:30 PM UTC D+1: We have catch up the lag.

EDIT 07:29 AM UTC D+1: storage layer got inconsistencies. We are investigating the reason why.

EDIT 08:10 AM UTC D+1: storage layer is up and running. We are consuming the lag. Queries are disable during this phase.

EDIT 08:45 AM UTC D+1: We have consumed the lag. Queries are available.

Saturday 17th June 2023

Infrastructure [PAR] Network connectivity issues

The monitoring system has difficulties to reach some services. We are investigating...

EDIT 00:50 UTC : The monitoring do not see network issues anymore.

EDIT 01:00 UTC : The monitoring has detected connectivity issues, we are fixing.

EDIT 01:30 UTC : The monitoring has detected new connectivity issues, we are on it.