Past Incidents

Live logs system storage layer falls in read-only mode. we are investigating the issue.

EDIT 09:30 UTC : Following the incident https://www.clevercloudstatus.com/incident/669, the storage layer did not perform scheduled tasks.

EDIT 09:45 UTC : The storage layer is accepting write. Logging system is operating normally.

We are investigating a network connectivity issue towards our Paris region.

EDIT 00:27 UTC: The issue has been identified and fixed around 00:11 UTC. We continue identifying the impact on customer and internal services.

EDIT 01:00 UTC: We have identified services impacted by the incident and we have started to recover from the network issue. Identified impacted services are Metrics and access logs that are taking time to recover, others services should be working normally.

EDIT 02:30 UTC: Metrics and access logs are recovering from the network issue.

EDIT 04:00 UTC: Metrics and access logs are still recovering from the network issue. To follow, the incident you can go on https://www.clevercloudstatus.com/incident/669

Following the incident https://www.clevercloudstatus.com/incident/669, we are recovering the network connectivity issue

EDIT 06:05 UTC: The storage layer is now up and healthy. We are now consuming the ingestion lag, it should take a few hours to fully resolve. Queries are now available but will show outdated data. We will update this status accordingly.

EDIT 10:00 UTC: We've had a slower ingestion than initially anticipated so queries are still returning out of date data. We've made some adjustments and saw an increase in ingestion for the last hour. We will still need a few hours to fully consume the lag.

EDIT 15:00 UTC: The lag has been consumed, the metrics and access logs stack is operating normally.