Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

hv-par6-012
hv-par6-020

On Thursday 21 November:

hv-par6-008
hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Saturday 6th May 2023

No incidents reported

Friday 5th May 2023

No incidents reported

Thursday 4th May 2023

MongoDB shared cluster MongoDB shared cluster is experiencing high load

MongoDB shared cluster for free addons seems to be under heavy load. We are investigating.

Wednesday 3rd May 2023

No incidents reported

Tuesday 2nd May 2023

Deployments Slowness in deployments

Deployments services are experencing an abnormal load. We have identified the root cause and are fixing it.

12:20 UTC: The deployments are still running slow. We are still cleaning the situation.

13:16 UTC: we have found a deployment loop with the monitoring. We are stopping it…

13:51 UTC: cleaning is done, we are watching to see if deployments are running as expected

14:00 UTC: we have found an abnormal behaviour, we are investigating

D+1 14:30 UTC: we have made a patch for the abnormal behaviour and we are watching deployments

Monday 1st May 2023

No incidents reported

Sunday 30th April 2023

No incidents reported