Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 1st May 2023

No incidents reported

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

Clever Cloud API Major update, scheduled 1 year ago

Maintenace is now over

Thursday 27 of april at 2:00 PM CEST (12:00AM UTC) we will apply a major update concerning Clever Cloud APIs.
This update prepares some work for future and actual services.

Are you concerned?

All Clever Cloud public regions are concerned. Gov and Private regions aren't concerned, neither On Premise regions.

What's the expected behavior during the maintenance window?

All Applications and Cloud Services will continue to run as expected.
Some APIs calls may be delayed or refused for a few minutes. Deployments may take a bit longer than expected.

We expect services to be fully operational for 3PM CEST.

What do I have to do?

If you're driving your scalability, please anticipate your requirements to be fulfilled by 1PM CEST, since autoscaling won't be as reactive during the maintenance window.
--
We will keep you posted with the process in here and via this twitter thread

Wednesday 26th April 2023

Infrastructure [PAR-SCW][RBX] Connectivity issues with load balancers

The monitoring has detected a burst of connections on regions PAR-SCW (Paris Scaleway) and RBX (Roubaix). Applications may have experienced deconnections and blocked new connections.

EDIT 20:18:00 UTC : The issue is mitigated and we are watching

EDIT 20:50:00 UTC : Everything goes to habitual levels

Tuesday 25th April 2023

No incidents reported