Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

Clever Cloud API Major update, scheduled 1 year ago

Maintenace is now over

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Thursday 27 of april at 2:00 PM CEST (12:00AM UTC) we will apply a major update concerning Clever Cloud APIs.
This update prepares some work for future and actual services.

Are you concerned?

All Clever Cloud public regions are concerned. Gov and Private regions aren't concerned, neither On Premise regions.

What's the expected behavior during the maintenance window?

All Applications and Cloud Services will continue to run as expected.
Some APIs calls may be delayed or refused for a few minutes. Deployments may take a bit longer than expected.

We expect services to be fully operational for 3PM CEST.

What do I have to do?

If you're driving your scalability, please anticipate your requirements to be fulfilled by 1PM CEST, since autoscaling won't be as reactive during the maintenance window.
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We will keep you posted with the process in here and via this twitter thread

Wednesday 26th April 2023

Infrastructure [PAR-SCW][RBX] Connectivity issues with load balancers

The monitoring has detected a burst of connections on regions PAR-SCW (Paris Scaleway) and RBX (Roubaix). Applications may have experienced deconnections and blocked new connections.

EDIT 20:18:00 UTC : The issue is mitigated and we are watching

EDIT 20:50:00 UTC : Everything goes to habitual levels

Tuesday 25th April 2023

No incidents reported

Monday 24th April 2023

Deployments Deployments halted for emergency maintenance

We are having issues with some deployments. To fix them, we halt deployments for a few minutes.

EDIT 25 of April 08:04 AM UTC: We are still experiencing some deployments issues. Issue have been identified, we are working on a fix.