Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 25th April 2023

No incidents reported

Monday 24th April 2023

Deployments Deployments halted for emergency maintenance

We are having issues with some deployments. To fix them, we halt deployments for a few minutes.

EDIT 25 of April 08:04 AM UTC: We are still experiencing some deployments issues. Issue have been identified, we are working on a fix.

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

No incidents reported

Thursday 20th April 2023

Deployments Deployments instability: VM stuck in STOPPING state

Some VMs are currently stuck in the STOPPING state. We are investigating.

EDIT 8:00 AM UTC: VMs are no longer stuck.

Reason: a bad user found a way to start a lot of huge instances and run resource-heavy cryptomining operations. It loaded the hypervisors and made some APIs unresponsive. We blocked them and took actions to prevent future abuse of our service.

Wednesday 19th April 2023

No incidents reported