Some systems are experiencing issues
Scheduled Maintenance
[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

  • hv-par6-012
  • hv-par6-020

On Thursday 21 November:

  • hv-par6-008
  • hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Monday 24th April 2023

Deployments Deployments halted for emergency maintenance

We are having issues with some deployments. To fix them, we halt deployments for a few minutes.

EDIT 25 of April 08:04 AM UTC: We are still experiencing some deployments issues. Issue have been identified, we are working on a fix.

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

No incidents reported

Thursday 20th April 2023

Deployments Deployments instability: VM stuck in STOPPING state

Some VMs are currently stuck in the STOPPING state. We are investigating.

EDIT 8:00 AM UTC: VMs are no longer stuck.

Reason: a bad user found a way to start a lot of huge instances and run resource-heavy cryptomining operations. It loaded the hypervisors and made some APIs unresponsive. We blocked them and took actions to prevent future abuse of our service.

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

Access Logs Metrics and access logs queries are experiencing issues

Metrics and access logs (through Grafana, the Web Console or the API) are experiencing either slowness or missing data. We are currently looking into it.

EDIT 10:40 AM UTC: We have found the issue and we are currently fixing it.

EDIT 04:01 PM UTC: The issue is resolved

Deployments Deployments are stucks and infrastructure instabilities

Deployments are currently stuck, preventing users from deployment their applications. Other parts of the infrastructure are currently experiencing instabilities.

EDIT 09:35 UTC: The problem should now be mostly resolved. Some services might still have troubles, dedicated incidents will be opened. We continue monitoring the situation.