Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

Let's Encrypt certificate generation

Operational

MongoDB shared cluster

Performance Issues

Unique IP for outgoing traffic

Operational

RabbitMQ shared cluster

Operational

FS Buckets

Performance Issues

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Customer support

Operational

Redis

Operational

Pulsar

Operational

Matomo add-on

Operational

PostgreSQL

Performance Issues

MySQL

Operational

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

On Wednesday 20 November

hv-par6-012
hv-par6-020

On Thursday 21 November:

hv-par6-008
hv-par6-011

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Tuesday 18th April 2023

Access Logs Metrics and access logs queries are experiencing issues

Metrics and access logs (through Grafana, the Web Console or the API) are experiencing either slowness or missing data. We are currently looking into it.

EDIT 10:40 AM UTC: We have found the issue and we are currently fixing it.

EDIT 04:01 PM UTC: The issue is resolved

Deployments Deployments are stucks and infrastructure instabilities

Deployments are currently stuck, preventing users from deployment their applications. Other parts of the infrastructure are currently experiencing instabilities.

EDIT 09:35 UTC: The problem should now be mostly resolved. Some services might still have troubles, dedicated incidents will be opened. We continue monitoring the situation.

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported

Saturday 15th April 2023

No incidents reported

Friday 14th April 2023

Access Logs The metrics platform is experiencing ingestion slowdown

A maintenance on the storage layer of the metrics platform slowdown the ingestion and we have some log to consume.

EDIT 12:42 UTC: The maintenance operation is complet'ed and no more lag is present

Thursday 13th April 2023

No incidents reported

Wednesday 12th April 2023

No incidents reported