Some systems are experiencing issues

Core

Infrastructure

Operational

API

Operational

Git repositories

Operational

Deployments

Operational

Reverse Proxies

Operational

Logs

Drains

Partial Outage

Services Logs

Operational

Access Logs

Operational

Products

Cellar

Operational

SSH Gateway

Operational

VPN

Operational

MySQL shared cluster

Operational

MongoDB shared cluster

Performance Issues

Let's Encrypt certificate generation

Operational

RabbitMQ shared cluster

Operational

Unique IP for outgoing traffic

Operational

FS Buckets

Operational

Console

Operational

PostgreSQL shared cluster

Operational

Elasticsearch

Operational

Redis

Operational

Customer support

Operational

Matomo add-on

Operational

Pulsar

Operational

PostgreSQL

Operational

MySQL

Performance Issues

Metrics

Operational

Heptapod Cloud

Operational

Other Components
cleverapps.io domains
Operational
Mails
Operational

Scheduled Maintenance

[PAR] Security maintenance on 4 hypervisors

For security reasons, we will update the kernel of 4 Hypervisors in the Paris (PAR) region, more precisely in the PAR6 datacenter. Services (in particular databases) hosted on those hypervisors will be impacted : they will be unavailable between 5 and 10 minutes. Impacted hypervisors are:

hv-par6-008 hv-par6-011 hv-par6-012 hv-par6-020

Affected clients are directly and individually contacted by email with the list of impacted services, and options to avoid any impact. The maintenance will be planned in 2 operations of 2 hypervisors each, during the week of 18 to 22 Novembre 2024 between 22:00 and 24:00 UTC+1.

Past Incidents

Friday 7th April 2023

No incidents reported

Thursday 6th April 2023

MongoDB shared cluster Shared MongoDB cluster on PAR does not take new add-ons.

The shared MongoDB cluster is having issues with people abusing it.

We have disabled the creation of new MongoDB DEV plans. This will give us time to setup a new cluster and clean the existing one.

You can still provision the other MongoDB plans.

Wednesday 5th April 2023

No incidents reported

Tuesday 4th April 2023

No incidents reported

Monday 3rd April 2023

No incidents reported

Sunday 2nd April 2023

MongoDB shared cluster MongoDB free Cluster on PAR is unresponsive

MongoDB shared cluster is currently down. We are working on getting it back on.

It seems that the cluster got a lot of connections and could not handle the load.

The cluster is currently reconstructing. Waiting for it to finish.

19:40 The cluster has finished reconstructing and is now taking connections.

Saturday 1st April 2023

Reverse Proxies [RETROACTIVE][WSW] Reverse proxies instability

We've had reverse proxies instabilities on the Warsaw zone between 16:15 UTC and 16:22 UTC. During that time, some connections might have been refused or closed unexpectedly. The problem has been fixed and the underlying issue has been found.